Terms & Conditions

Welcome to Blivora Tech.

These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the Blivora Tech website blivoratech.com (the “Website”) and, where applicable, our products, technology solutions, consulting services, software development services, implementation services, support services and other professional services (collectively, the “Services”).

By accessing or using our Website or engaging our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or Services.

1. Company Information

Blivora Tech is a technology and IT services company registered in the United States and operates internationally.

Registered Office

Blivora Tech
3507 Bally Brook Drive, Apt 1H
Greensboro, North Carolina 27410
USA

Corporate Office

Blivora Tech
1506, Tower-B, Corenthum Iconic Building
Sector 62, Noida, Uttar Pradesh – 201301
India

General Enquiries: info@blivoratech.com
Technical Support: support@blivoratech.com

For the purposes of these Terms, “Blivora Tech”, “we”, “us”, and “our” refer to the applicable Blivora Tech legal entity providing the relevant Services.

2. Acceptance of These Terms

By using our Website, submitting an enquiry, requesting a quotation, entering into a service agreement, purchasing a Service, or otherwise engaging with Blivora Tech, you confirm that:

• You have read and understood these Terms;
• You agree to comply with these Terms;
• You have the legal capacity and authority to enter into this Agreement; and
• If you are acting on behalf of a company or organization, you have authority to bind that organization.

If you are using our Services on behalf of a business or organization, references to “you” or “your” include that business or organization.

Additional terms may apply to specific Services, products, projects or client engagements. Where a separate written agreement exists between Blivora Tech and a customer, that agreement will govern the relevant Services to the extent of any conflict with these general Website Terms.

3. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorized access to our systems, servers or networks;
• Interfere with or disrupt the operation or security of the Website;
• Introduce viruses, malware, malicious code or other harmful material;
• Copy, reproduce, modify or distribute Website content without permission;
• Use automated systems or scraping tools to extract Website content without our prior written permission;
• Impersonate another person or organization;
• Submit false, misleading or fraudulent information;
• Use the Website to infringe another person’s rights;
• Attempt to reverse engineer, decompile or otherwise interfere with Website technology;
• Use the Website to transmit spam or unauthorized commercial communications; or
• Engage in any activity that could damage, disable, overburden or impair the Website.

We reserve the right to restrict or terminate access to the Website if we reasonably believe that these Terms have been violated.

4. Our Services

Blivora Tech provides technology and IT-related Services that may include, without limitation:

• ERPNext implementation and customization
• ERP and business management solutions
• Custom software development
• Website development
• Mobile application development
• CRM solutions
• Accounting and financial software solutions
• Inventory management solutions
• Helpdesk and support solutions
• IT consulting
• Digital transformation services
• Search engine optimization (SEO)
• Digital marketing services
• IT staffing and technology resources
• Software integration
• Cloud and technology services
• Video production and related digital services
• Maintenance and technical support

The exact scope, deliverables, timeline, fees and responsibilities for a particular engagement will be determined by the applicable proposal, quotation, statement of work (“SOW”), order form, service agreement or other written agreement.

5. Proposals, Quotations and Estimates

Any proposal, quotation, estimate, project timeline or description provided by Blivora Tech is subject to the terms specified in the relevant proposal or agreement.

Unless expressly stated otherwise:

• Estimates are based on the information available at the time they are prepared;
• Project timelines are estimates and may change based on client dependencies;
• Additional requirements may result in additional fees;
• Changes in scope may affect the project timeline and cost; and
• A proposal does not constitute a binding obligation until accepted by both parties or otherwise confirmed in writing.

6. Client Responsibilities

Successful delivery of our Services may require timely cooperation from the client.

The client is responsible for:

• Providing accurate and complete information;
• Providing required content, data, credentials and documentation;
• Providing timely approvals and feedback;
• Ensuring that information supplied to Blivora Tech may lawfully be used and processed;
• Providing access to relevant systems where necessary;
• Appointing appropriate personnel for project coordination;
• Reviewing deliverables within agreed timeframes;
• Maintaining appropriate backups of client-owned data unless backup services are expressly included in the engagement; and
• Complying with applicable laws and regulations relating to the client’s business and use of the Services.

Delays caused by missing information, approvals, access, content or other client dependencies may affect delivery timelines.

7. Changes in Scope

A project may change as requirements develop.

Requests that materially change the agreed scope, functionality, design, integrations, deliverables, specifications or timeline may be treated as a change request.

Additional work may require:

• Additional fees;
• Revised timelines;
• Additional resources; or
• A written change order, revised SOW or other written approval.

Blivora Tech is not obligated to perform additional work outside the agreed scope unless the parties have agreed to the change and any applicable additional charges.

8. Fees and Payment

Fees for Services will be specified in the applicable proposal, quotation, invoice, order form, SOW or service agreement.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed payment schedule;
• Invoices are payable by the due date stated on the invoice;
• Taxes, duties, transaction charges or similar governmental charges may apply where required;
• Third-party service or subscription fees may be billed separately;
• Delayed payments may result in suspension of Services; and
• Additional work outside the agreed scope may be separately chargeable.

Where a project requires advance payment, work may begin only after the required payment has been received.

9. Taxes

Unless expressly stated otherwise, fees quoted by Blivora Tech do not necessarily include applicable sales tax, VAT, GST, withholding taxes, duties or other governmental charges.

The customer is responsible for applicable taxes and charges imposed on the purchase of Services, except taxes imposed on Blivora Tech’s income.

Where withholding tax is legally required, the customer should provide appropriate documentation confirming the withholding and payment to the relevant authority.

10. Intellectual Property

10.1 Blivora Tech Property

Unless otherwise agreed in writing, Blivora Tech retains all rights, title and interest in:

• Pre-existing software;
• Proprietary frameworks;
• Libraries;
• Development tools;
• Templates;
• Generic code;
• Algorithms;
• Methodologies;
• Processes;
• Know-how;
• Technical concepts;
• Internal tools;
• Reusable components;
• Documentation templates; and
• Other materials developed or owned by Blivora Tech independently of a specific client project.

Nothing in these Terms transfers ownership of Blivora Tech’s pre-existing intellectual property to a client.

10.2 Client Materials

The client retains ownership of materials, data, trademarks, content, documents, software and other intellectual property supplied by the client.

The client grants Blivora Tech a limited right to use such materials solely to the extent necessary to provide the contracted Services.

10.3 Project Deliverables

Ownership or licensing of project-specific deliverables will be determined by the applicable proposal, SOW or service agreement.

Unless otherwise expressly agreed in writing, payment for Services does not automatically transfer ownership of Blivora Tech’s underlying tools, frameworks, reusable components or pre-existing intellectual property.

11. Third-Party Software and Services

Our Services may integrate with or depend upon third-party software, platforms, APIs, hosting providers, cloud services or other technologies.

Examples may include:

• ERP platforms;
• Payment providers;
• Cloud hosting providers;
• Email platforms;
• Analytics services;
• CRM platforms;
• Social media platforms;
• App stores;
• Domain and hosting providers;
• Third-party APIs; and
• Other external technology providers.

Third-party services are generally subject to the third party’s own terms, policies, pricing and availability.

Blivora Tech is not responsible for changes, outages, discontinuation, suspension, security incidents or failures caused by third-party services outside our reasonable control.

Where a third-party subscription is required for a project, the client may be responsible for maintaining the relevant subscription and paying applicable third-party fees.

12. ERPNext and Open-Source Software

Where our Services involve ERPNext or other open-source software, the relevant software may be subject to its own open-source license and applicable terms.

Blivora Tech’s professional services, implementation, customization, configuration, development and support are separate from the underlying open-source software unless otherwise expressly agreed.

Open-source components may be subject to licenses that grant rights directly to users or impose specific obligations.

Clients are responsible for complying with applicable open-source license requirements relating to their use of such software.

13. Confidentiality

Each party may receive confidential or proprietary information from the other party during a business relationship.

Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized third parties except:

• With the other party’s permission;
• To employees, contractors or professional advisers who need the information and are subject to confidentiality obligations;
• Where required by law or legal process; or
• Where otherwise permitted under an applicable agreement.

Confidentiality obligations do not generally apply to information that:

• Is publicly available without breach of an obligation;
• Was lawfully known before disclosure;
• Is independently developed without use of confidential information; or
• Is lawfully received from another source without confidentiality restrictions.

Where a separate Non-Disclosure Agreement (“NDA”) exists, the NDA will govern confidentiality obligations to the extent applicable.

14. Data Protection and Privacy

Blivora Tech may collect and process personal information in connection with the Website and Services.

Our processing of personal information is described in our Privacy Policy.

If Blivora Tech processes personal information on behalf of a client as part of providing Services, the parties may enter into a separate Data Processing Agreement or similar arrangement where required.

Clients are responsible for ensuring that they have the necessary rights, notices, permissions and lawful basis to provide personal information to Blivora Tech for processing.

15. Website Content

The content available on our Website is provided for general informational purposes.

Although we make reasonable efforts to keep Website information accurate and current, we do not guarantee that:

• All information is complete;
• All information is current;
• All information is error-free;
• The Website will always be available; or
• The Website will be free from technical defects or harmful components.

We reserve the right to update, modify, remove or discontinue Website content at any time.

16. No Professional or Legal Advice

Information published on the Website is intended for general informational purposes only.

Unless expressly agreed as part of a professional engagement, information on the Website should not be considered:

• Legal advice;
• Financial advice;
• Tax advice;
• Accounting advice;
• Cybersecurity certification or guarantee;
• Compliance certification; or
• Professional advice specific to your circumstances.

You should obtain appropriate professional advice before making decisions based on information provided through the Website.

17. Service Availability and Maintenance

We will make reasonable efforts to provide Services in accordance with the applicable agreement.

However, Services may occasionally be unavailable due to:

• Scheduled maintenance;
• Emergency maintenance;
• Network failures;
• Hosting problems;
• Third-party service outages;
• Cybersecurity incidents;
• Internet failures;
• Force majeure events; or
• Other circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free availability unless expressly agreed in writing.

18. Warranties and Disclaimers

To the maximum extent permitted by applicable law, the Website and general information provided through it are provided on an “as is” and “as available” basis.

Except as expressly stated in a written agreement, Blivora Tech disclaims warranties, representations and conditions, whether express, implied or statutory, including warranties of:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Availability;
• Accuracy;
• Reliability; and
• Suitability for a particular purpose.

Nothing in these Terms excludes a warranty or consumer protection right that cannot lawfully be excluded under applicable law.

For paid Services, any specific warranties will be governed by the applicable service agreement, SOW or order documentation.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Blivora Tech and its directors, officers, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the Website or Services, including loss of:

• Profits;
• Revenue;
• Business opportunities;
• Data;
• Goodwill;
• Business interruption; or
• Anticipated savings.

Except where prohibited by applicable law, Blivora Tech’s aggregate liability arising from a particular Service engagement will not exceed the fees actually paid by the client to Blivora Tech for the specific Services giving rise to the claim during the six (6) months preceding the event giving rise to the claim.

The limitation above will not apply to liability that cannot legally be limited or excluded under applicable law.

Where a separate written agreement contains a different limitation of liability, that agreement will govern the relevant engagement.

20. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Blivora Tech and its officers, directors, employees, contractors and affiliates from claims, liabilities, damages, losses, costs and expenses arising from:

• Your unlawful use of the Website;
• Your violation of these Terms;
• Your violation of applicable laws;
• Your infringement of third-party intellectual property rights;
• Materials or data supplied by you that infringe third-party rights; or
• Your misuse of the Services.

This provision does not apply to the extent that the relevant claim results from Blivora Tech’s own gross negligence, willful misconduct or other conduct for which indemnification cannot legally be required.

21. User-Submitted Information

If you submit information, comments, feedback, enquiries, suggestions or other content through our Website, you represent that:

• The information is accurate to the best of your knowledge;
• You have the right to submit it;
• It does not violate applicable law; and
• It does not infringe another person’s rights.

You remain responsible for the content and information you submit.

By providing feedback or suggestions about our Website or Services, you grant Blivora Tech permission to use such feedback for business and product-improvement purposes without an obligation to compensate you, unless otherwise agreed in writing.

22. Links to Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

These links are provided for convenience or informational purposes.

Blivora Tech does not control and is not responsible for:

• Third-party content;
• Third-party privacy practices;
• Third-party security;
• Third-party availability;
• Third-party terms; or
• Third-party products or services.

Accessing third-party websites is at your own risk.

23. Suspension or Termination

We may suspend or restrict access to the Website or Services where reasonably necessary, including where:

• You materially breach these Terms;
• Payment obligations are overdue;
• Your use creates a security risk;
• Your use is unlawful;
• You misuse the Website or Services; or
• Suspension is necessary to protect our systems, users or business.

Termination of a particular client engagement will generally be governed by the applicable service agreement or SOW.

Termination does not affect rights or obligations that by their nature should survive termination, including provisions relating to intellectual property, confidentiality, payment obligations, limitations of liability and dispute resolution.

24. Force Majeure

Blivora Tech will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;
• Fire;
• Flood;
• Severe weather;
• Epidemics or pandemics;
• War;
• Terrorism;
• Civil unrest;
• Government actions;
• Power or telecommunications failures;
• Internet infrastructure failures;
• Cybersecurity incidents;
• Labor disputes;
• Third-party platform failures; or
• Other events beyond our reasonable control.

We will make reasonable efforts to minimize the impact of such events.

25. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the State of North Carolina, United States, without regard to its conflict-of-law principles, unless applicable law requires otherwise.

Any dispute arising out of or relating to these Terms or the Website will be subject to the applicable courts located in North Carolina, unless the parties have agreed otherwise in a separate written agreement.

For client engagements, the applicable service agreement may specify a different governing law or dispute-resolution mechanism.

Nothing in this section limits rights that cannot legally be waived under applicable law.

26. Dispute Resolution

Before initiating formal legal proceedings, the parties are encouraged to attempt to resolve disputes through good-faith communication.

If a dispute cannot be resolved informally, the parties may pursue the remedies available under applicable law and any dispute-resolution provisions contained in the applicable service agreement.

Where a written agreement between Blivora Tech and a client contains arbitration, mediation or another dispute-resolution mechanism, that provision will govern the relevant dispute.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

28. Waiver

Failure by Blivora Tech to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Any waiver must be made expressly and in writing.

29. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, proposals, SOWs, order forms or other written agreements, constitute the agreement governing your use of the Website and applicable Services.

Where there is a conflict between these general Website Terms and a specific written agreement for Services, the specific written agreement will control with respect to that Service engagement.

30. Changes to These Terms

Blivora Tech may modify these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

For existing client engagements, material changes to commercial terms will not override an existing written agreement unless agreed by the parties.

31. Contact Us

If you have questions regarding these Terms or our Services, please contact us.

Blivora Tech

Registered Office
3507 Bally Brook Drive, Apt 1H
Greensboro, North Carolina 27410
USA

Corporate Office
1506, Tower-B, Corenthum Iconic Building
Sector 62, Noida, Uttar Pradesh – 201301
India

General Enquiries
info@blivoratech.com

Technical Support
support@blivoratech.com

© 2026 Blivora Tech. All Rights Reserved.